Privacy Policy
Effective Date: 9/1/2026
Last Updated: 9/1/2026
Elevate Pilates, LLC d/b/a Elevate Pilates 270 ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our mobile application, or purchase and attend classes at our studio.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you create an account, make purchases, book classes, or contact us.
Personal Identifiers: Name, email address, phone number, physical mailing address, and emergency contact details.
Billing & Financial Data: Payment card details, billing address, and transaction history. (Note: Payment processing is securely handled by our third-party payment gateways; we do not store full credit card numbers on our local servers.)
Account & Fitness Data: Class attendance history, membership status, spot/seat preferences, and purchase records.
Technical & Device Data: IP address, device identifier, browser type, operating system, and app usage activity collected automatically when you access our app or site.
2. How We Use Your Information
We use your information for the following business purposes:
Scheduling, booking, and managing your class reservations.
Processing membership billing, retail sales, and class package purchases.
Communicating administrative information, such as booking confirmations, schedule changes, and policy updates.
Sending promotional offers, newsletters, and marketing materials (you may opt out at any time).
Improving studio operations, app functionality, and overall customer experience.
Complying with legal, health, and safety regulations.
3. Third-Party Service Providers
We share your information with trusted third-party vendors who perform services on our behalf:
Mariana Tek: Our core platform and mobile app provider for account management, scheduling, and studio management.
Payment Processors: Secure third-party payment gateways for processing credit/debit card transactions.
Communication Tools: Email and SMS service platforms (e.g., Xplor Growth, transactional email services) to send class reminders and updates.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Storage and Security
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. While we strive to protect your personal information, no internet transmission or electronic storage system is 100% secure.
5. Marketing Preferences & Opt-Outs
Email Marketing: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.
SMS Notifications: You can opt out of text messages by replying "STOP" to any promotional text message.
6. Your Data Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal account and associated data (subject to legal or operational retention requirements).
To exercise any of these rights, please contact us using the details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our app, website, or studio services after changes are posted constitutes acceptance of the revised policy.
8. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Elevate Pilates 270